Frequently Asked Questions
We've compiled a list of the most commonly asked questions: see if we've answered it below. If not, you can always contact us by emailing email@example.com.
Click on the question below to display the answer.
What is the Development and Alumni Relations team for?
We are here for you. No matter which path you have chosen; whether it's getting a job, continuing your education with further study, travelling the world, spending time volunteering, or something else entirely; we are here to support you on your next steps. We don’t always know what your plans are; maybe you want a graduate job, to continue in further study, to travel, volunteer or something else entirely. This is why we try to provide a wide range of benefits and services that we hope will help you. If there’s something missing that you need, that you think would be helpful for you and others, let us know and we will always consider it as part of our offer if we haven’t already!
Do you already have my contact details?
If we have up-to-date contact details you should receive our quarterly e-newsletter, relevant event invitations and other communications to let you know about the alumni community. If you are unsure on whether we have your current contact details, you can email firstname.lastname@example.org to check, or update your details using our form here.
How do I update my contact details?
Can I use the campus facilities after graduation, visit the library or guild etc…?
You’re welcome to come back to campus anytime you like! During weekends most departments will be closed but alumni can still access the Liverpool Campus libraries, or the University of Liverpool in London campus library. Find out how.
I am due to graduate soon, is there any way of extending my library membership?
Library cards expire on the last day of term. If you have a Library card that has now expired and you are yet to graduate, we can convert your student card to a visitor card, which expire upon graduation; this would allow you to continue to access the Library, but for reference purposes only. You may find this is done automatically and your Library access is uninterrupted; if this is not the case please speak to Library staff.
As soon as you graduate you can apply for an Alumni card, which will enable you to borrow up to ten books for two weeks at a time.
Do you have a social media account I can follow?
I’m not interested in coming back for events just yet, can you send me a recording?
Unfortunately we don’t have the facilities to record a lot of our events, but we do offer a series of professional development webinars that you might be interested in. We add all of our upcoming events to our website so if you don’t want to receive invitations, you are still welcome to register for any of our events.
I’m considering further study, what options do I have?
Alumni progressing to on campus full or part-time postgrad taught study can receive a 10% reduction in tuition fees for entry 2018. Full details about the Postgraduate Progression Award can be found here. You can also get a 20% tuition reduction on our fully online masters and doctoral degrees and a 10% discount on Continuing Education short courses or English Language courses.
What if I don’t want to receive emails from the University?
We’ll be sad to see you go but you can opt out of communications from us at any time. Just complete out contact preferences form here and we’ll update these on our database. You can chose to receive communications from us again at any time, just email us on email@example.com if you change your mind.
I haven’t found a job yet, can you help?
We’d be happy to help! If you studied on campus, you can still use the Careers and Employability services after graduation. We can help by checking your CV or job application form, offering 1-2-1 careers advice, practice interviews and all aspects of the recruitment process. You can continue to search the CareerHub jobs portal for graduate opportunities. All graduates are also welcome to join Liverpool Connect, our online networking platform where you can connect with alumni around the world, at different stages in their lives and careers who want to offer the advice and support.
I’m moving away from Liverpool, can you still help?
If you're still deciding what to do or applying for jobs, please get in touch no matter where you’re going to be moving to. We're open all summer if you’re around, and if you're leaving the city you can still get careers advice by email, phone, or via Skype. You can also continue to access our web based careers resources, search for jobs and use our online ‘Ask A Question’ service. For access to CareerHub after graduation please update your details using our online form.
How can I access CareerHub after graduation?
You can continue to access and CareerHub and support from the Careers & Employability Service as you look for your first graduate job. To access CareerHub and to ensure you receive communications from the Careers & Employability Service please update your details using our online form.
What communications will you send me/how often?
We know that letters are becoming a thing of the past so we send most of our communications by email now, except our annual Alumni magazine which we have a paper and an online copy of. We also send out a quarterly e-newsletter and regular event invitations. We try to invite you to events you might be interested in, or are near you so keep your address up to date if you don’t want to miss out!
I didn’t receive my certificate at graduation, how can I get it?
If you didn’t receive your certificate after graduation, you need to contact the Student Administration Team who can check why this was the case. You can email them on: firstname.lastname@example.org. You should also have received a HEAR report not long after graduation, if you didn’t, contact the Student Administration HEAR Support on email@example.com.
When will my student computing account remain active until?
Your student computing account will remain active until after your official end date (or graduation date, if this is later). You will receive an email two weeks before that date with details about when your account will be closed.
If you are an undergraduate returning as a postgraduate your account will be automatically extended once your course details have been updated to reflect your new programme of study: you will not receive the warning email. If you do, you should provide the CSD Service Deskwith proof of acceptance on your new programme so that we can ensure your account remains available to you.
If you are continuing to work with your department beyond graduation and need to extend your account, we will require a supporting letter or email from your University Head of Department.